COPILOT TRAVEL in a sentence: Integrated technology to seamlessly connect travel suppliers, merchants and consumers at scale across any platform.
COPILOT TRAVEL employs an international team of 20+ developers that have developed an engine powered by their patent pending proprietary travel cloud infrastructure.
Except for the obvious need for growth, COPILOT TRAVEL needs to be able to grow at a sustainable and scalable rate. That means they need to be in control of their API and the information they are requesting from many other big databases and their APIs (i.e. Amadeus). The seamless customer experience is something that is 2-fold in the case of COPILOT TRAVEL. They at the same time need to ensure that developers have a great developer experience when integrating the solution, and then the end-user AKA customers that are actually buying the travel packages need to have a nice and simple booking experience.
Before Treblle dealing with big databases was becoming a nightmare of endless tickets where the provider always needs an additional bit of information.
What were the parameters of the request, what were the headers, when did it happen, and so on.
Treblle is a lightweifht SDK that sits on top of your API and in a way "listens and watches", takes that information, enriches it and presents it to you in an easy-to-understand dashboard. The observability feature gives all the information you need when dealing with these kind of issues.
You instantly have all the information a provider could possibly ask you for and there's an additional feature that helped COPILOT TRAVEL in particular and that is the "Share Request" feature. Essentially you are giving your provider a "frozen picture in time" for that particular request.